At Baseball Pro Shop, we’re committed to providing top-quality baseball gear with fast, reliable service. Our team of former players understands your needs, which is why we’ve compiled these answers to common questions about our products and services.

Product Questions

What types of baseball equipment do you sell?
We carry a complete range of baseball gear including:
  • Bats and bat accessories
  • Gloves and glove accessories
  • Catcher’s gear and protective equipment
  • Training equipment
  • Apparel and footwear
  • Equipment bags
  • Baseballs and other accessories
Our inventory is carefully selected by former players to ensure we offer only high-quality products that meet the needs of players at all levels.
How do I choose the right size for gloves or protective gear?
We provide detailed sizing charts for all our gloves and protective equipment. Look for the “Size Guide” link on each product page. If you’re still unsure, our customer service team (all former players or coaches) can provide personalized recommendations based on your position, age, and skill level.
Do you sell team equipment packages?
Yes! We offer special team packages and bulk discounts. Contact our customer service at [email protected] with your team’s needs and we’ll prepare a customized quote with our best pricing.

Shipping & Delivery

How long does shipping take?
We process orders within 1-2 business days (same day if ordered before 12 PM MST). Delivery times then depend on your shipping method:
  • Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS
Our Phoenix-based warehouse ensures fast shipping to most US locations. International delivery times vary by destination.
Do you offer expedited shipping?
Yes! For urgent needs, contact our customer service team at [email protected] before placing your order. We can arrange expedited shipping options (additional fees apply) and will do everything possible to meet tournament deadlines or other time-sensitive needs.
Do you ship internationally?
We ship worldwide to most locations (excluding some remote areas in Asia and other locations). International customers are responsible for any customs fees or import taxes. For specific questions about shipping to your country, please contact our customer service team.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery:
  • Items must be in original, unused condition with all tags attached
  • Return shipping is the customer’s responsibility
  • Refunds are processed within 3-5 business days after we receive the return
Note: For hygiene reasons, footwear and protective gear may have different return conditions. Please check individual product pages for details.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address. Please do not send returns to our Phoenix address without authorization.
What if my item arrives damaged?
We take great care in packaging your gear, but if something arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Do you offer discounts or sales?
Yes! We run famous 20% off sales year-round. These are perfect opportunities to upgrade your gear while saving money. Many players use these savings to upgrade their shipping option to get their gear faster. Sign up for our newsletter or check our website regularly for current promotions.
Is my personal information secure?
Absolutely. We use industry-standard encryption to protect all customer data. We never store full credit card numbers on our servers, and all transactions are processed through secure payment gateways.

Customer Service

How can I contact customer service?
Our all-star team of former players and coaches is ready to help! Email us at [email protected] for:
  • Urgent shipping needs
  • International shipping questions
  • Tracking assistance
  • Team orders
  • Product recommendations
  • Any other questions about your order or our products
We typically respond within 24 hours (often much faster during business hours).
Where is Baseball Pro Shop located?
Our warehouse and headquarters are located at:
3209 Coplin Avenue, Phoenix, US 85017
While we don’t have a physical retail store open to the public, all orders ship from this location.

Still have questions? Our team of baseball experts is here to help you get the right gear as quickly as possible. Contact us anytime at [email protected] and we’ll hit it out of the park for you!