At Baseball Pro Shop, we stand behind our gear like a catcher behind home plate. If you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy ensures you’ll be back in the game quickly.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unused, unwashed, with tags attached and in original packaging.

Important Exceptions:

For safety and hygiene reasons, we cannot accept returns on the following products:

  • Catchers Gear (due to protective padding requirements)
  • Protective Gear (helmets, face guards, etc.)
  • Footwear that shows signs of wear
  • Training Equipment with removed safety tags

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Baseball Pro Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] purchased on [Purchase Date]. Item(s) for return/exchange: – [Product Name] – [Size/Color if applicable] – [Quantity] – Reason: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (3209 Coplin Avenue, Phoenix, US 85017)

Step 3: Package and Ship

Securely package your items including:

  • Original packaging
  • All tags and accessories
  • Copy of your packing slip

Ship using a trackable method. We recommend insuring your return package.

Step 4: Processing

Once received, we’ll inspect your items within 3-5 business days and notify you via email about your refund or exchange status.

Refund Information

Refund Timeline:

  • Credit card/PayPal refunds: 3-5 business days after approval
  • Original shipping fees are non-refundable

Refund Method:

  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • For exchanges, we’ll ship your new item once the return is processed

Exchange Policy

Need a different size or color? Exchanges follow the same process as returns. We’ll cover standard shipping costs for your replacement item to US addresses.

International Returns Note:

Customers outside the US are responsible for return shipping costs and any applicable customs fees. We recommend using your local postal service with tracking.

Damaged or Defective Items

If you receive damaged or defective merchandise, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

Our team of former players understands equipment needs to perform – we’ll make sure yours does.

Baseball Pro Shop – Where Your Satisfaction is as Important as Your Swing