Welcome to Baseball Pro Shop! These Terms and Conditions (“Terms”) govern your use of our website (baseballprogear.com) and all purchases made through it. By accessing our site and making purchases, you agree to these Terms. Please read them carefully.
1. Our Customers
Baseball Pro Shop serves baseball players, coaches, and enthusiasts worldwide (excluding some Asian and remote regions) who demand high-quality equipment to enhance their performance. Our products cater to players at all levels, from youth leagues to professional athletes.
2. Website Use
2.1 Eligibility
You must be at least 18 years old or have parental consent to make purchases through our website.
2.2 Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.
2.3 Prohibited Activities
You agree not to:
- Use our site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper working of the website
- Use any automated means to access the site without permission
3. Products & Services
3.1 Product Descriptions
We strive to accurately describe all products including:
- Baseball bats and bat accessories
- Catchers gear and protective equipment
- Training equipment and apparel
- Gloves and glove accessories
- Footwear and equipment bags
However, we cannot guarantee that product colors or specifications will be exactly as shown on your device.
3.2 Product Availability
All products are subject to availability. We may limit quantities and discontinue products at any time.
3.3 Safety Notice
Baseball equipment can be dangerous if used improperly. Always follow manufacturer instructions and safety guidelines when using our products.
4. Orders & Payments
4.1 Order Process
Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).
4.2 Pricing
All prices are in US dollars. We reserve the right to correct pricing errors at any time before shipping.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
You represent that your payment information is accurate and that you are authorized to use the payment method.
4.4 Sales Tax
Applicable sales tax will be added to orders shipped to Arizona. International customers may be subject to customs fees which are the customer’s responsibility.
5. Shipping & Delivery
5.1 Shipping Options
We offer two shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment
5.2 International Shipping
We ship worldwide except to some Asian and remote regions. International customers are responsible for any customs fees, taxes, or import duties.
5.3 Delivery Issues
If your package is lost or damaged in transit, contact us immediately at [email protected] with your order number and details.
6. Returns & Exchanges
6.1 Return Policy
We accept returns within 15 days of delivery. Items must be:
- Unused and unwashed
- In original packaging with all tags attached
Non-returnable items: For safety reasons, we cannot accept returns on:
- Catchers Gear (protective padding requirements)
- Protective Gear (helmets, face guards, etc.)
- Footwear showing signs of wear
- Training Equipment with removed safety tags
6.2 Return Process
To initiate a return:
- Email [email protected] with your order details
- Wait for return authorization
- Ship items to: 3209 Coplin Avenue, Phoenix, US 85017
Original shipping fees are non-refundable. International customers are responsible for return shipping costs.
6.3 Refunds
Refunds are processed within 3-5 business days after we receive and inspect returned items. Refunds will be issued to your original payment method.
6.4 Exchanges
For size or color exchanges, follow the return process. We’ll cover standard shipping costs for replacement items to US addresses.
6.5 Damaged or Defective Items
Contact us immediately if you receive damaged or defective merchandise. Include photos of the damage and we’ll arrange for a replacement at no additional cost.
7. Intellectual Property
All content on our website, including logos, text, graphics, and images, is our property or our licensors’ property and is protected by copyright and trademark laws. You may not use our content without express written permission.
8. Limitation of Liability
Baseball Pro Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to these Terms shall not exceed the amount you paid for the product in question.
9. Governing Law
These Terms shall be governed by the laws of the State of Arizona, without regard to its conflict of law provisions.
10. Changes to Terms
We may update these Terms at any time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new Terms.
11. Contact Us
For questions about these Terms or any other matter, please contact us at:
Baseball Pro Shop3209 Coplin Avenue
Phoenix, AZ 85017
Email: [email protected]